Refund policy

Refund Policy

Damages and Issues (Defective/Wrong Items) Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

  • Action: Contact us at hello@cold-af.com with photos of the issue.

  • Resolution: We will send you a replacement free of charge. You do not need to return the damaged item.

Returns & Exchanges (Change of Mind / Wrong Size) Because our products are printed specifically for you on demand, we generally do not accept returns or exchanges for "buyer's remorse" or sizing issues, unless required by law (see "European Union" section below).

  • Size Guide: We highly encourage you to review our size guide carefully before purchasing.

  • Exceptions: If you have an issue, please contact us at hello@cold-af.com to discuss it. We handle these on a case-by-case basis.

Exceptions / Non-Returnable Items Certain types of items cannot be returned under any circumstances:

  • Personalized Products: Items where you uploaded your own image or added your own specific text (e.g., a name).

  • Sale items or gift cards.

European Union & UK Customers (14-day Cooling Off Period) If the merchandise is being shipped into the European Union or United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

  • Condition: Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

  • Exclusion: This right does not apply to goods that are clearly personalized (i.e., items where you uploaded a custom image or added custom text). Standard catalog designs printed on demand are eligible for return.

  • How to Return: Contact us at hello@cold-af.com.

    • Note: You (the customer) are responsible for the cost of return shipping to our facility in Exeter, UK.

Return Address Please do not send your purchase back to the manufacturer/printer. Returns should be sent to: COLD-AF, Jon Barlow, Unit 161440, PO Box 7169, Poole, BH15 9EL, United Kingdom

Refunds If a return is approved and received, we will automatically refund you on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.